Some coaches opt not to listen to fan rants on social media but not Australia boss Michael Cheika, who chose to speak to one angry Wallabies supporter after their defeat to Scotland.
Gregor Townsend's side ended a three-match losing streak against Australia in Sydney as they sealed a 24-19 win, Hamish Watson's second-half try proving decisive.
Defeat was a shock for the Wallabies given Scotland were without some of their star players like Stuart Hogg, Greig Laidlaw and Tommy Seymour due to British and Irish Lions responsibilities.
And one fan took to Facebook to express his anger at the loss, Jack Quigley calling the performance "a disgrace" and questioning how much the current Wallabies side care about playing for their country.
Quigley even offered to travel to Brisbane to speak to the squad and explain his anger, but Cheika opted to talk to him directly to insist his side were hurting just as much as the fans.
"I spoke to the gentleman and gave him a ring because I think it's important that we talk to the fans," he said.
"When we come out to pressers and say that we want to make the fans proud - that's not lip service - we do.
"We're not perfect at it sometimes but I think that he's expressed how he is feeling after the game and I don't think it would be too far away from - maybe not in the detail - but not too far away from how some of us were feeling about it as well.
"I spoke to him about some of the things that we are feeling, what we are trying to do around it and what some of those things are in the background.
"We're feeling the same thing as fans."
The coach also confirmed Quigley's post had been pinned on the wall of the team room, catching some of the players by surprise.
"We put the post up on the wall and that was pretty confronting for a few of the guys because they hadn't seen it - it was pretty heavy in some ways," he added.
"That's the message there and then."
|I don´t want the dog meat, I want the dog himself - Saunders targeting Golovkin or Canelo|
|Aluko ´100 per cent´ in England contention, says interim boss|
|Injured Napoli striker Milik hints at loan move|
|Dortmund not expecting Reus exit|
|Neymar plans to emulate Messi by mentoring Mbappe|
|Mourinho still unclear on fitness of Pogba and Fellaini|
|Wests Tigers centre Idris retires at 27|
|Sodhi replaces injured Astle in New Zealand´s ODI squad|
|Heynckes happy with Muller form|
|Kane describes Ronaldo as ´role model´ following shirt swap|
|PSG star Mbappe: Monaco need time|
|I have full support of Everton board, claims Koeman|
|England have the right balance for Ashes - Bairstow|
|Thomas pulls clear in South Korea|
|Timberwolves, 76ers fall in anticipated openers|
|Cubs stay alive, Yankees poised to reach World Series|
|Girardi calls Tanaka ´special´ after game five masterpiece|
|Cubs´ Maddon ejected after umpires reverse controversial call|
|Brown hails ´exceptional´ Simmons after 76ers debut|
|Wilshere: Arsenal´s character can´t be questioned|
|Simmons replaces Rodda as Hunt misses out for Wallabies|
|No-one can compete with Messi – Bartomeu|
|Brennan named Titans coach|
|Man United risk losing identity under Mourinho – Bellamy|
|Hayward delivers message to Celtics fans from hospital bed|
|Valverde hopes Messi scores 200th European goal this season|
|Storm, Cowboys to meet in round three in 2018|
|Dodgers´ Roberts all too familiar with historic 3-0 comebacks|
|Maddon on staving off elimination: Cubs have to start hitting ball|
|Stop worrying about Chelsea – Conte hits back at Mourinho|
|Roma better than Chelsea, says Nainggolan|
|Bemelmans stuns Kyrgios in Antwerp, Sock back on track in Stockholm|
|Basel coach Wicky demands more focus|
|Heynckes calls for patience from Bayern´s reserve stars|
|Emery calls for PSG improvement despite perfect start|
|Pique handball instinctive, says Barcelona boss Valverde|
|Dzeko was born to score – Di Francesco|
|Lemonis rues Olympiacos collapse against 10-man Barca|
|Rodgers: Individual class inhibiting Celtic|
|David Luiz experiment failed, admits Conte|
|Banvit claim first win as Petrol Olimpija run out of gas|
|Allegri not impressed despite crucial win|
|Svilar risks a lot – Mourinho was aware of Benfica youngster´s shortcomings|
|We played better against Atletico – Hazard|
|Job done for Mbappe and PSG after another big win|
|Colts QB Luck suffers setback in recovery from shoulder injury|
|Simeone maintains ´absolute´ belief in Atletico despite Qarabag draw|
|Mladenovic slump continues in Moscow, Kontaveit crashes out in Luxembourg|
|Louisville fires AD Tom Jurich amid pay-for-play scandal|
|CSKA Moscow 0 Basel 2: Xhaka, Oberlin do the damage|
|Juventus 2 Sporting CP 1: Late Mandzukic intervention saves wasteful Bianconeri|
|Bayern Munich 3 Celtic 0: Hoops outclassed on Heynckes´ return to Europe|
|Chelsea 3 Roma 3: Hazard brace rescues Conte´s men after Dzeko double|
|Anderlecht 0 Paris Saint-Germain 4: Mbappe takes one record as Cavani closes on another|
|Barcelona 3 Olympiacos 1:Ton-up for Messi as Pique sees red|
|Benfica 0 Manchester United 1: Rashford goal settles poor game after woeful Svilar error|
|Sopoaga replaces injured Barrett for Bledisloe clash|
|Messi joins Ronaldo in European 100-goal club|
|NFL commissioner Goodell hopes to get player protests to ´zero´|
|Good results are on the way in the league - Salah|
|Algeria restore Madjer to the helm|
|Griezmann eyes qualification despite Atleti´s Qarabag stumble|
|Inzaman´s nephew, Imam, makes debut century as Pakistan win ODI series|
|FA chief Glenn denies Aluko´s ´bordering on blackmail´ claim|
|Mbappe surpasses Kluivert as Champions League´s highest-scoring teenager|
|Ozil is a warrior - Pires sympathises with Arsenal star|
|Benfica teen Svilar breaks Casillas´ Champions League record against Man Utd|
|Balotelli can improve even more - Favre|
|It was special to face role model Modric, says Winks|
|Robben named for Champions League century|